Customer care — how to reach the desk
Three addresses for three kinds of email — tips, reader questions and press releases — plus the corrections process and our response time policy.
Tips and scoops
The fastest way to send a tip is the tips@ address. Include the date you saw the story, the location, and any supporting materials (links, screenshots, documents). Confidential sources are kept confidential.
Reader questions
For general questions about the site, fantasy cricket reading, or the editorial direction of the desk, use the readers@ address. We reply to most reader emails within a week.
Press releases
Franchises, agents, broadcasters and brands should use the press@ address for official press releases. We do not publish every press release; we publish only those we have verified through our own reporting.
Corrections
If you spot an error, send the URL and your proposed correction to corrections@. We verify the correction, publish it on the article as a dated note, and update the piece where appropriate.
Response times
Tips and corrections are acknowledged within 48 hours. Reader questions are replied to within a week. Press releases are routed and answered within five working days.
FAQs
Where do I get help with the comeliveipl7 site?
Email the readers@ address with a description of the issue.
Can I send a tip?
Yes — use tips@ and include all the supporting material.
Where do I send a press release?
press@. We will only publish confirmed press releases.
How do I report an error?
corrections@ — send the URL and the proposed correction.
What about fantasy platform customer care?
For issues with the official broadcaster apps or fantasy platforms, please contact those services directly; comeliveipl7 does not run those platforms.
